Privacy Policy

Quest Cylinder & Gas (“Quest,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the types of information we may collect when you visit our website, contact us, request a quote, or otherwise interact with us online, as well as how that information may be used and protected.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information you voluntarily provide to us, including:

• Your name
• Company or organization name
• Email address
• Phone number
• Billing, shipping, or business address
• Information submitted through a contact form, quote request, or other website form
• Details about the products, cylinders, equipment, services, or quantities you are interested in
• Photos, documents, specifications, or other information you choose to provide
• Any other information you provide when communicating with us

We may also automatically collect certain technical information when you visit the website, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location
• Dates and times of website activity
• General website usage and interaction data

How We Use Information

We may use the information we collect to:

• Respond to questions and inquiries
• Prepare and follow up on quote requests
• Provide information about products and services
• Communicate about an existing or potential business relationship
• Process or coordinate orders, shipping, service, or repair requests
• Improve our website, services, and customer experience
• Understand how visitors use our website
• Maintain website security and prevent spam, fraud, or misuse
• Comply with legal or regulatory obligations
• Protect the rights, safety, and property of Quest Cylinder & Gas and others

We may also use contact information to follow up with you regarding products or services that relate to a previous inquiry or existing business relationship.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website traffic and visitor behavior.

These technologies may collect information such as pages visited, time spent on the website, device type, browser type, approximate location, and how a visitor arrived at the website.

Some cookies are necessary for the website to function properly, while others may help us measure website performance or improve our marketing.

Your browser may allow you to block, delete, or limit cookies. Doing so may affect certain website features.

 

Third-Party Service Providers

We may use third-party companies to support our website and business operations, such as website hosting providers, analytics platforms, email providers, spam-prevention services, shipping providers, payment processors, or other business technology providers.

These providers may have access to information only as necessary to perform services on our behalf and may operate under their own privacy policies and terms.

We may also provide information to professional advisers, service partners, governmental authorities, or other parties when reasonably necessary to operate our business, complete a requested transaction, comply with law, or protect our legal rights.

Sale of Personal Information

Quest Cylinder & Gas does not sell personal information in exchange for monetary compensation.

We may, however, use third-party analytics, advertising, or technology services that process website visitor information as described in this Privacy Policy.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect the information we maintain.

However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting confidential or sensitive information electronically.

Please do not submit highly sensitive personal information through general website contact forms unless specifically requested.

Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, fulfill contractual or legal obligations, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

Links to Other Websites

Our website may contain links to websites operated by third parties.

Quest Cylinder & Gas does not control and is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any external website you visit.

Children's Privacy

This website is intended for businesses and adults seeking information about commercial and industrial products and services. It is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website.

If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete it.

Your Choices

You may contact us to:

• Ask what personal information you have provided to us
• Request correction or deletion of information, where appropriate
• Ask questions about our privacy practices
• Request that we stop certain direct marketing communications

Certain information may need to be retained when required for business, contractual, regulatory, or legal purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or legal obligations.

The updated effective date will be posted at the top of this page. Continued use of the website after a revised Privacy Policy is posted constitutes acknowledgment of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how information submitted through this website is handled, please contact Quest Cylinder & Gas through the contact information provided on this website.